Cole Sear: Tell me the story about why you're sad.
Malcolm Crowe: You think I'm sad?
[Cole nods]
Malcolm Crowe: What makes you think that?
Cole Sear: Your eyes told me.
Customers relationships are all about having the "sixth sense". You need to predict, or at least, to feel exactly how the customer feels. This way, you will be able to use the right tone at the right time.
You sure should worry if your customer's feedback is bad, but think it as a blessing to know it and to be able to turn this bad experience into a positive one.
The Efficy CTI Integration (wiki) enables Efficy to handle calls in many ways. One of them is to display, in real time, who's calling, and a bunch of information about the caller:
- What language does he speak?
- Is this a happy customer?
- Has he paid all his invoices?
- ...
This way, even before taking the call, you know all about your caller, and you are prepared to answer efficiently.
Isn't that the real Sixth Sense?
Furthermore, you can even automatically create an action upon pickung up the phone, or display information about the caller's company by clicking on the alert. You decide what should happen.
Enjoy !
Au revoir, à bientot,
Cedric
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